Delivery & Service
How much does delivery cost?
How much does delivery cost?
Delivery in the UAE is free for all our orders above AED 250. For orders less than AED 250, shipping costs are calculated by location and will be available at checkout
How long does an order take to arrive?
How long does an order take to arrive?
Standard deliveries take 1-2 business days within Dubai. Orders from Sharjah, Abu Dhabi, & the remaining emirates can take up to 3-5 business days.
Please note that delays can occur during the holiday season, but we always strive to get your order to you as quickly as possible. Please allow for 3-5 business days for delivery during our sale periods such as Black Friday & Cyber Monday!
Do you ship internationally?
Do you ship internationally?
No, we do not ship internationally - for now! We operate exclusively from the UAE and currently only offer domestic shipping. However, as we continue to grow, we plan to roll out international shipping in the near future. Stay tuned for updates by signing up to our newsletter.
How to Return My Items?
How to Return My Items?
Please refer to the Return & Exchange policy page to determine if your order qualifies for a return. We have a 7 day exchange policy on all online orders so you can check the product, style and coloour match comfortably.
Currently, we do not offer free returns for domestic orders. You will be responsible for covering all return shipping costs. It's advisable to label your package as 'returned goods' to prevent further duties. Please note that we strongly recommend using a registered, trackable service to return items and retaining proof of postage since we cannot accept responsibility for items that do not reach us.
Regrettably, we do not provide refunds on returns. Instead, we offer store credit that can be used to repurchase the same or another product of your choice. We will only issue refunds in cases where it's our fault, such as sending the wrong product or missing items. To request a refund in such cases, please reach out to us at support@hairrani.com.
I would advise booking in a free appointment and coming in for an in-person or even virtual consultation in case you are still unclear on the product and what to exchange it for.
Can I Amend or Cancel My Order?
Can I Amend or Cancel My Order?
At HairRani, we understand that sometimes plans change. If you need to cancel or modify your order, please reach out to us promptly at support@hairrani.com. We strive to process orders quickly, but we'll make every effort to accommodate your request.
Once your order has been processed, unfortunately, we are unable to make any changes to the order details. It's important to ensure that your shipping address, including the postal code and company name (if applicable for office buildings), is accurate during checkout to avoid any delays or issues with delivery.
In the event that you've entered an incorrect address, please note that this may result in delays of up to 2 weeks, as the postal service will attempt to return the package to us. Rest assured, we're here to assist you throughout this process and ensure a smooth shopping experience with HairRani.
Do you offer customization?
Do you offer customization?
Yes! In addition to all the standard hair extensions listed on our wesbite, we also customize hair extensions and toppers based on your exact requirements. Schedule an in person or virtual consultation today to get started.
Do you have a studio or store location?
Do you have a studio or store location?
Yes, we have a pricate studio space located at #32, 3rd Floor, 5Stars Business Center, Al Barsha, Dubai. We see clients in there on a one-to-one basis only and therefore encourage you to book an appointment today if you would liek to come into the studio in person.
Product Features
Will Hair Extensions Damage My Natural Hair?
Will Hair Extensions Damage My Natural Hair?
Let's address the most common question we receive. The short answer is no, hair extensions won't damage your natural hair if worn and cared for properly.
This is also true for the more semi-permanent style extensions such as weaves or tape-ins, however they require a lot more care and precautions in usage, along with professional installations and removal to prevent hair loss and damage to your natural hair.
HairRani extensions on the other hand, are designed to be low maintenance and gentle on your natural hair, with some styles such as the toppers actually protecting your hair cuticles from sun and other environmental damage. Ensure that you apply and remove the extensions gently, and never sleep in your extensions and that’s it! That’s all the upkeep needed to keep your natural hair in its best condition.
How Should I Care for My Hair Extensions?
How Should I Care for My Hair Extensions?
The most important thing to remember with your extensions is to treat them like your own hair! Treat with care and store It's essential to keep your hair extensions moisturized since they lack natural hydration like your own hair. Proper care will help extend their lifespan.
- Infrequent Washing: Generally, clip-in hair extensions need washing only after 10 to 15 wears or after heavy product usage or buildup. Without natural oils from the scalp, frequent washing isn’t necessary.
- Regular Detangling: Always detangle your extensions and ensure the clips are securely closed after removal to keep them in top shape.
Following these tips will help your hair extensions stay beautiful and last longer. For more details on the right maintenance for your hair, refer to the After-care card that comes with your order or our hair aftercare page.
How Should I Wash My Hair Extensions?
How Should I Wash My Hair Extensions?
When caring for your HairRani extensions, opt for a gentle shampoo and conditioner similar to what you use for your own hair. To maintain their longevity, steer clear of products that contain alcohol or sulfates. These steps will help keep your extensions looking beautiful and feeling great.
More in-depth hair washing reels on each category of products can be found under the highlights tab on our instagram page.
Are Hair Extensions Uncomfortable to Wear?
Are Hair Extensions Uncomfortable to Wear?
Don't worry about comfort when it comes to HairRani extensions. While you might experience minor discomfort and a little “heaviness” when you first try the extensions, this is perfectly normal and quickly subsides.
Clip-ins are generally the least invasive type of extensions and therefore the most comfortable. There is no heat, glue or chemicals involved in the application making them easy to adjust on the head, providing a comfortable fit that feels just like your own hair in no time. Simply clip them in and you’re good to go. You can confidently wear them all day long without any hassle.
Can I Straighten or Style My Hair Extensions?
Can I Straighten or Style My Hair Extensions?
Yes! Our extensions are crafted from 100% genuine human hair. You have the freedom to style them just like your own hair—whether you want to straighten, curl, cut, dye, or color them.
Keep in mind that extreme and continuous heat styling and chemical treatments can cause damage much like your own hair. With proper care and the right styling tools and products, your new hair extensions can be customized to suit your unique style preferences.
How long do human hair extensions last?
How long do human hair extensions last?
The lifespan of human hair extensions depends on several factors, such as the quality of the hair used in making the extensions, how you care for them, and how you use them.
With proper care, high-quality human hair extensions can last 1-2 years or even longer. Generally, the average lifespan of clip-in hair extensions ranges from 12-24 months, with clients reporting wearing their high quality extensions for several years.
